Orders & Shipping
Q: Where does Brilliant You accept orders from?
A: We accept orders within the 48 continental United States as well as Alaska and Hawaii.
Q: Is my order confirmed?
A: After the Checkout process, you will receive two emails. The first one confirms the details of your order. The second email confirms your order has shipped and provides the order tracking number.
CHANGES TO MY ORDER
Q: Can I make changes to my order?
A: Once your order has been confirmed, under special circumstances we will consider allowing you to make changes.
ORDER BY PHONE
Q: Can I place my order by phone?
A: Yes. Please call Customer Care during the hours listed on the “Contact Us” page.
Q: Why is my order delayed?
A: If your shipping info does not match the billing info, there may be a delay in order processing. For consumer protection, all orders are subject for review, which includes credit card authorization and verification. On occasion, this may cause a slight delay in processing your order.
Q: When will my order be shipped?
A: Orders placed during regular business hours (Monday – Friday, 9:00 AM to 5:00 PM EST) will be processed and shipped 5-7 business days.
TRACKING MY ORDER
Q: How can I track my order status?
A: The tracking number is included in the shipment confirmation email. It may take up to 24 hours before your tracking information is available.
Q: What if I place an order and the item is not in stock?
A: We will contact you (via email or phone) and give you the option to replacement it with an in-stock item or provide an estimate for when the order will be in stock again.
Q: What are my shipping options?
A: Standard shipping within the continental USA is free.
NOTE: No shipping to P.O. Boxes; A.P.O; nor F.P.O. addresses.
SHIPPING TO MULTIPLE ADDRESSES
Q: Can I ship to multiple addresses?
A: Yes. To send an order to more than one address, place separate orders for each destination.
Billing & Security
Q: What forms of payment are accepted for purchases?
A: American Express, Visa, MasterCard, Discover, Debit, PayPal, Check, Money Order and Cash in person.
Q: If I don't have a PayPal account, how can I get one?
A: Go to https://www.paypal.com/webapps/mpp/buying-online and click on the 'Sign up for free' button.
Q: Why do I have to pay sales tax for my order in North Carolina?
A: Brilliant You is required by law to charge sales tax in the state of North Carolina.
Q: Does Brilliant You sell my information to other companies?
A: No. All collected customer information is used an effort to improve and enhance your customer online shopping experience. Occasionally we may use this information for marketing and promotional purposes.
Q: Is my credit card information secure?
A: Providing a safe and secure environment for your personal information is our top priority. Brilliant You protects the security of your transactions by taking advantage of Secure Sockets Layer (SSL) technology, the industry standard for encryption. SSL technology encrypts your personal data to ensure a secure environment for transactions on the internet.
To further protect your security, we also suggest you sign out of your account and close your browser window after completing your purchase, especially if you are using a shared computer.
Q: How do I return an item?
A: We apologize the item did not work out. We gladly accept unworn, unwashed or defected merchandise for up to 30 days after the purchase date. Original tags must be attached.
Enclose a copy of the original shipping package sheet and complete the Return/Exchange Form included in your original shipment. Enclose the Form with the item(s) in its original packaging (when possible). Attach the enclosed shipping label to the package.
Return/Exchange Forms are processed within 72 hours after item(s) are received. If a refund is due, please allow up to 1 or 2 billing cycles for the credit to appear on your statement.
Q: What charges am I responsible for?
A: None. Shipping charges are covered by Brilliant You.
Q: How will I receive my Refund?
A: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Since we do not keep credit card information on file, if applicable, you may either provide the credit card number on the Return/Exchange Form or our Customer Care will contact you for the info.